Booking policy
Cancellation & Deposit Policy
Clear, fair terms for changing or cancelling an appointment through TressTime.
Cancellation deadline
You can cancel your appointment up to 2 hours before its scheduled start time.
Rescheduling
Rescheduling directly updates your existing appointment. It is not treated as a cancellation and does not affect your reliability or deposit eligibility.
Deposit eligibility
Deposit eligibility is assessed separately for each barbershop, not across TressTime as a whole. If you have 4 qualifying customer-initiated cancellations at the same shop within a rolling 12-month period, future bookings at that shop may require a reliability deposit.
Shop-wide deposit requirement
A barbershop may also choose to require a deposit for every booking, independent of a customer's cancellation history. This option is available only after the shop completes Stripe setup.
Deposit amount
A barbershop owner may configure a shop-wide deposit between 2% and 50% of the service price, with a default of 10%. If both a shop-wide deposit and the reliability policy apply, the higher percentage is charged. For example, at the default rate, a £20 service would require a £2 deposit.
Payment, balance, and cancellations
The customer pays only the required deposit online. The remaining balance is paid directly to the shop at the appointment unless the shop tells you otherwise. The 2-hour cancellation deadline still applies. Automatic deposit refunds are not currently offered through TressTime; contact the shop for help with a paid-deposit cancellation.
Exclusions and fairness
Only qualifying customer-initiated cancellations count. Shop, staff, or system cancellations, booking rejections, no-shows, direct reschedules, and historical cancellation records with no recorded customer actor do not count.